Refund policy

At NEXANX ( G K Enterprises), we strive to deliver impeccably tailored formal and printed shirts crafted with premium fabrics. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to be transparent, straightforward, and fair.

1. Return Window & Eligibility

You may initiate a return or exchange request within 3 days of order delivery.

To qualify for a refund or replacement, the shirt must meet our quality criteria:

Condition: Unworn, unwashed, unaltered, and free from perfume, body odor, stains, or crease marks.
Packaging & Accessories: Must include all original brand tags, collar stays, inner butterfly cards, spare buttons, and the original protective garment polybag/box.
Non-Returnable Items: Shirts purchased under clearance "Final Sale" (e.g., Buy 1 Get 1 or flat clearance events) and customized/tailored alterations are non-refundable unless damaged on arrival.

2. Reverse Courier & Handling Charges (₹70)

Reverse logistics for delicate formal garments require dedicated express shipping and insured handling. Please take note of how courier charges apply to returns:

Request Type	Courier Fee	Outcome
Return for Monetary Refund (Prepaid / COD)	₹70 Flat Fee	Deducted from the final refund amount.
First Size Exchange	FREE (₹70)	NEXANX bears the pickup & re-shipping cost for your first size swap.
Defective / Damaged / Wrong Item Received	FREE (₹0)	100% full refund with no courier fee deduction.

Summary: For any customer-initiated return seeking a refund back to your bank account or payment method, a flat reverse courier & restocking fee of ₹70 per shipment will be deducted from your total refundable amount.

3. How Refunds Are Processed & Calculated

Once the returned shirt reaches our fulfillment center and passes the standard Quality Check (QC):

A. Prepaid Orders (UPI, Cards, Net Banking)

The net refund (Total Item Value minus ₹70 reverse courier fee) will be credited directly back to the original source account/card within 5 to 7 business days.

B. Cash on Delivery (COD) Orders

For COD orders, our support desk will send you a secure Payout Link (via SMS/Email) where you can input your UPI ID or Bank Account details.
The refund amount will be credited within 3 to 5 business days of receiving your details (minus the ₹70 reverse courier fee; initial COD convenience fees, if any, are non-refundable).

C. NEXANX Wallet / Store Credit (Best Value Option)

If you choose Store Credit / NEXANX Gift Voucher instead of a bank payout, we will credit your account with the full product amount (waiving or discounting the courier fee) or offer an additional +5% bonus credit on your next shirt purchase. Store credits have a validity of 1 year.

4. Damaged, Defective, or Incorrect Shirts

Every shirt undergoes a 3-tier inspection before dispatch. In the rare event you receive a damaged garment or incorrect size/pattern:

Notify us within 24 hours of delivery.
Share a photo/video clearly showing the defect or the incorrect barcode label via WhatsApp or email (support@nexanx.com).
Upon verification, we will arrange a complimentary pickup and issue a 100% full refund or immediate replacement with ZERO (₹0) deduction.

5. Step-by-Step Return Process

Initiate Request: Visit our Returns Portal on the website or message us on WhatsApp with your Order ID (e.g., NX-10492) and reason for return.
Reverse Pickup: Our logistics partner (Blue Dart, Delhivery, or Shiprocket) will attempt pickup from your doorstep within 24–48 hours.
Packaging: Please pack the shirt securely in its original box/bag along with the collar supports and tags intact. Hand it over only after receiving the courier's pickup SMS/tracking receipt.
Inspection & Payout: Once the package arrives at our warehouse, QC is completed within 48 hours, and your refund (minus ₹70) is initiated immediately.

6. Order Cancellation Policy

Before Dispatch: You can cancel your order free of charge directly from your account or by contacting support before the package is handed over to the courier. A 100% full refund will be processed without any deduction.
After Dispatch / Doorstep Refusal: If an order is canceled after dispatch or rejected at the doorstep without a valid reason, the ₹70 forward/reverse courier charge will be deducted before refunding prepaid balances.